Refund Policy

Refund Policy

1. Returns

You may return most new, unopened items within 30 days of delivery for a full refund. Items must be returned in their original condition and packaging. Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error.

2. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us immediately at info@nextechui.com with your order number and photographs of the issue. We will arrange a prepaid return label and offer a replacement or full refund, including return shipping costs.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you. Refunds will be processed within 14 days to your original payment method. Please note that your bank may take additional time to process the refund.

4. Cancellations

You may cancel your order within 14 days of receiving the goods under the Consumer Contracts Regulations 2013. To cancel, email info@nextechui.com with your order number. You must return the goods within 14 days of cancellation.

5. Non-Returnable Items

For hygiene reasons, certain items such as underwear, swimwear (if the hygiene seal is removed), and personalised/custom-made items cannot be returned unless faulty.

6. Contact

For any return or refund enquiries:

NEXAMART COMMERCE LTD
Email: info@nextechui.com
Phone: +44 7519 375931
Registered Office: UNIT 82A JAMES CARTER ROAD, MILDENHALL, BURY ST EDMUNDS, IP28 7DE, United Kingdom

Last updated: 10 July 2026